Sales & Service Procedures
New operating procedures for Service/Parts & Sales
First and foremost, our primary consideration is to ensure the health and wellbeing of our employees and customers.
In line with the Government guidelines and advice we have introduced additional safety measures.
Workshop bookings can be made by calling 01403 213430. We can take all the necessary information from you over the phone to reduce a face to face meeting when bringing in your car for servicing, repairs or MOT.
When you arrive at our Service dept there will be a key drop off area outside our reception door so that there is no direct face to face contact with our staff. Our staff will still be available to discuss any matters you would like us to be aware of at a distance. During these times we are sorry that we will not be able to offer a waiting room area or drinks.
We will be cleaning your car key, door handles, steering wheel and gear knob and be wearing protective gloves when driving and working on your vehicle. Your vehicle will be sanitized before collection. Please advise us if you have a latex allergy. Calls to you explaining any additional work required while we have the car will continue as normal. When completed we can arrange for you to pay over the phone and agree a collection time. We will then return your key in the same area you were asked to leave it. The payment receipt and invoice will be placed with key.
We want you and our staff to feel as safe as possible during the whole process.
Service opening hours from 1st June
Monday to Friday 9.00am to 4.30pm (arrangements outside of these times may be possible, please speak to Sossio or Steve on 01403 213430)
Sales enquiries & Appointments can be made by calling 01403 216615
All visits to the sales showroom to be by appointment only to ensure minimum contact with other people.
There will be a one-way system in place, entry at the front of the showroom and exit via side door in showroom. Please use the hand sanitiser on you way in.
Due to social distancing rules, we will no longer have a customer waiting area in use and will be unable to provide drinks
We are limiting visitors to a maximum of 2 people from the same household when coming to the showroom
Please do not come to the showroom if you or any member of you household is unwell.
If you have a part exchange for valuation, we would ask that on arrival open all windows. Staff will appraise your vehicle wearing the appropriate PPE.
Sales opening hours from 1st June
Monday to Friday 9.00am to 4.30pm (arrangements outside of these times may be possible, please speak to Dean or Alan on 01403 216615)
